- SurveySparrow is a powerful survey tool that helps businesses gather valuable feedback from their customers.
- It offers a unique survey interface that feels more like a chat than a traditional survey, making it more engaging.
A business needs a strong brand reputation to build loyalty, increase customers’ confidence and succeed in this highly competitive market. One effective way to improve it is by gathering customer feedback and using that feedback to improve the business.
That’s where the SurveySparrow app comes in. Let’s check out what more the app can offer.
Why do I need a reputation management solution?
A positive brand reputation retains existing customers and attracts new ones. On the other hand, a negative brand reputation can drive customers away and harm your business.
To keep track of your reputation, you need reputation management solutions. Some of the advantages of using it are:
- Protects your brand image – Monitor and track what people say about your brand online, which helps you address negative comments and take necessary steps to protect the image.
- Increasing customer trust – The tool can help build trust with potential customers by highlighting positive reviews & feedback, thereby showcasing your commitment to customer satisfaction.
- Gaining valuable insights – It provides valuable insights into what customers are saying about your brand, which can be used to improve products, services, and overall customer experience.
- Staying ahead of the competition – Helps you build and maintain a positive brand image that sets you apart from competitors, making you stand out in a crowded marketplace.
Therefore, it is essential to have a robust solution like SurveySparrow to build a good reputation, improve search engine rankings and maintain a competitive edge.
What are the best features of SurveySparrow?
1. Customized surveys
The tool comes with many customization features and different survey styles, including conversational, chat, NPS, offline, and 360 feedback.
You can customize it with different themes and design buttons, fonts, text, questions, etc.
The most popular is the conversational style, as it is more engaging, easier for respondents, and increases the response rate.
The conditional logic feature helps create a personalized survey that changes based on how respondents answer previous questions. Thereby providing you with more accurate and relevant data.
2. Executive Dashboard
Another key feature is the Executive Dashboard, which provides an overview of their survey results, including completion rates, response rates, and average time to complete in a single, easy-to-read format.
This dashboard is designed to give you a high-level view of your survey data and help you quickly identify trends, patterns, and areas that need attention.
It includes a range of visualizations, such as graphs, charts, and tables, which help you quickly understand your survey data.
The dashboard is highly customizable and updates in real-time, meaning you can see new survey responses as they come in. This allows you to monitor response rates and identify emerging trends and patterns.
3. Real-time Reports & Analysis
SurveySparrow’s real-time reports and analysis feature provides users immediate insights into their survey data.
The Automated Reports feature allows you to schedule reports to be generated automatically and sent to your inbox regularly.
The data visualization tools help you to analyze your survey data quickly. You can use charts, graphs, and other visual aids to promptly identify trends, patterns, and areas that require further attention.
You can export your survey data in various formats, including Excel, CSV, and PDF, which makes it easy to share your survey data with other stakeholders and integrate it with applications.
SurveySparrow Reputation ManagementUnlock the power of feedback to transform your business reputation and stand ahead in the competition.
SurveySparrow is a powerful tool with an easy-to-use interface and a range of features that make it the top choice for businesses looking to gather valuable customer feedback.
If you’re still unsure whether SurveySparrow is right for your business, you can try it out with the 14-day free trial. So, why not try SurveySparrow today and see how it can help boost your business’s brand reputation?