9 Best Call Management Software for Windows PCs [2023 Guide]
The call management software will help you boost your business
- Call centers can use call management tools to automate customer phone calls and give remote access.
- With these tools, the support staff can access crucial caller information before calling a customer.
- If your company needs a reliable call manager solution, this guide will help you decide what tool to use.
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There are various call management tools on the market these days, but not all of them come packed with the best features you might need.
Depending on what business you run, you need a tool that provides you with all the necessary features to make call managing become a walk in the park.
Why do I need call management software?
If you run a call center or require call support for your business, you must have a call management tool. With these tools, you can reduce call waiting time almost to zero and keep the data smartly organized.
These tools let you automate small calls and record all kinds of information. Here, we have mentioned the best options for call manager software with their salient features to make your choice easier.
Which are the best call manager software for Windows 10?
800.com – Best call management tool
800.com is not only a service that can provide an 800 number but a whole solution to manage your calls to grow your business.
With this software, you can forward calls to any number at any time just with one click.
But the most important feature of 800.com is that you get reports on call campaigns efficiently and make decisions on advertising spending.
You can visualize and identify the tracking numbers which received calls by day and time, geography, call duration, missed calls, and unique calls.
This way, you can actively know which conversations with customers had the potential to become a sale.
And because you can look at all the transcripts of the calls, you may also identify potential issues with customers or agents by analyzing conversation sentiment automatically.
800.com also helps you create text messaging campaigns to connect with callers and continue communication with them.
Moreover, the software can detect keywords spoken by your customer within the scripts. Of course, you can set a keyword list for the most important elements you are looking for.
Let’s review some of its key features:
- Get 800 vanity numbers and forward them to any other number
- Advanced call-tracking capabilities
- Call analytic reports with filtering options
- Create marketing text campaigns easily
- Call recording and call transcripts
800.com
With this solution, you get all tools necessary for call management and marketing campaigns!RingCentral – Great call management features
If you are in a position where you need to conduct business in communications outside the office and you frequently use your phone for communication, you surely understand the struggle between professionalism and communication from afar.
The best solution in this situation is to have Cloud-based phone systems technology integrated into your business management, like RingCentral.
That being stated, RingCentral tools can assist you in conducting business on the move while keeping the appropriate degree of professionalism when conducting business outside the office.
Features like the RingCentral ones provide you the flexibility and control you need to feel at peace even when you’re not at work. Keep your company at a click’s distance.
Because of their extensive feature sets and ability to allow communication from anywhere, cloud-based phone systems are quickly becoming the new norm for organizations.
Check out RingCentral’s key features:
- Customizable call routing to ensure calls go to the right individual
- Integrates with other business tools, including Microsoft Outlook, Google Workspace, and Salesforce
- Call Logs to read and edit reports on all incalls, outcalls, and faxes effortlessly
- Comes with an Advanced Call Forwarding feature.
- Includes collaboration tools, including screen sharing and messaging.
RingCentral
Improve your business communication and try this Cloud-based phone system technology tool.Nextiva – Best for call quality and data storage
Nextiva, the award winner for first place in business phone software in 2021, is the next-generation call management software.
Instead of dealing with strategic mistakes at the moment, you may avoid them with a focused and documented call center plan.
Nextiva is powerful due to their devoted work for phone business management, which includes a wealth of beneficial recommendations on how to really enhance team efficiency on their blog.
Nextiva has a fantastic pricing range, and the free calls throughout the United States and Canada are very good for your financial resources, and we can’t unsee they have a far more helpful impact.
You also receive a free local or toll-free number, free number porting, and all of the regular features like caller ID, call forwarding, routing, unique greetings, and more.
Nextiva also provides Live Chat, online surveys, call analytics, and other tools that integrate well with the phone service as a platform.
These are the characteristics that have propelled Nextiva to the top of the rankings:
- Reduces distracting static sound for better and clear discussions
- Send and receive limitless faxes swiftly
- Comes with a voicemail feature
- Provides integrations with popular CRMs
- Lets you integrate your existing calender into your workspace
Nextiva
A brilliant VoIP phone service cloud-based platform that businesses can adopt.CloudTalk – Best for virtual call centers
CloudTalk is an excellent virtual call management platform for companies activating customer service or sales.
This solution allows you to build a virtual call center with very little equipment. You no longer need to develop complex call networks and buy countless pieces of hardware. Use CloudTalk and upgrade your business to the latest technology standards.
If you already use particular CRM solutions, you don’t have to replace them. CloudTalk supports native integration and syncing with some of the most popular business tools, such as Salesforce, Zendesk, Hubspot, and more.
CloudTalk offers real-time analytics tools that allow business owners to track the performance of their call center agents in real-time. In this manner, supervisors can step in and improve communication quality when need be.
Check other key features of CloudTalk:
- Real-time call monitoring
- Number porting
- Business hours for status availability
- Includes IVR system for call routing
- Allows you to integrate with CRMs and Helpdesk software
CloudTalk
Call centers worldwide use CloudTalk to manage their analytics, so you know that it is well worth a try.TalkRoute – Best for session recording
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TalkRoute is an outstanding call management software with various useful and advanced features to help you call, text, and start meeting sessions more easily.
This program allows you to fully customize every detail of your virtual phone service, including your call routing, greetings, schedules, and many others.
With TalkRoute, you have the potential of an enterprise-level phone system, and you can make and receive calls from any desktop, browser, or smartphone without buying special equipment.
Moreover, you have the ability to video conference up to 100 team colleagues and partners and record the meeting sessions effortlessly.
You can share your screen with your meeting participants, chat, collaborate by applying the whiteboard feature, and share files.
Other key features include:
- Forward or route the business calls
- Manage business voicemail
- Records incoming and outgoing calls
- Easy-to-use transfer codes
- Make & receive calls from different platforms
TalkRoute
Communicate better and receive multiple calls at once with this amazing app.LiveAgent – Best for customer relationship maintaining
All your favorite cloud call center features are now built into your very own LiveAgent helpdesk. You will be able to receive unlimited inbound calls from customers. This program will provide follow-up or proactive support with outbound calls.
LiveAgent provides you with endless possibilities to provide a seamless customer experience over chat, email, and phone.
You will be able to receive calls from your website, and all you have to do is place a Call Us button on your website and start receiving calls immediately.
Take a look at more interesting features of LiveAgent below:
- Connect to your VoIP provider, and choose from pre-made integrations
- Allows you to make unlimited internal calls
- Lets you connect with your customers with outbound or follow-up calls
- Can transfer calls to specific extensions and wait for their pick-up
- Allows you to set active hours
LiveAgent
Improve your company’s relationship with your customers with this brilliant call management service.Bitrix24 – Best for call distribution with ICR
Bitrix24 is a free call management software that gives you the option for even call distribution. This means that incoming calls are distributed evenly between your employees according to set order.
You can also have a simultaneous call distribution when all available agents hear the ring, and the first one to respond will carry on with the conversation.
On the official website of this tool, you will also find the Bitrix24 CRM manual, and if you are interested in buying self-hosted editions of Bitrix24 that come with API, CMS, and a source code, you can also download the trial version.
Check out more impressive features of this software:
- Provides you with Intelligent Call Routing (ICR)
- lets you set up your active hours
- Provides internal employee extension numbers
- Automatically log and record phone calls
- Can work with your existing phone number
Bonrix Voice Call Manager – Best for simplest features
Bonrix Voice Call Manager is free software that can be used on your PC. It was developed for Windows 7, 32-bit version. The software’s installer file is known as VoiceCallManager.exe.
It’s important to note that this program is the intellectual property of Bonrix Voice Call Manager. The antivirus check showed that the program’s download is safe, so you don’t have to worry about anything safety-related.
You should know that this communication technique of bulk voice calls comes with a significant advantage. We are referring to the fact that it results in the most penetrative reach and personalized messages that will turn out to be really useful.
Take a look at the best features that are packed into this software:
- Customize their call routing based on time, location, and language
- Includes SMS/Text messaging
- Allows you to integrate a variety of business tools, including CRMs
- Records call and provide options to store them.
- Includes IVR system
PhoneView – Best for endpoint management
PhoneView is a Cisco Phone endpoint management solution that allows advanced manipulation of one or more phones.
The tool is a certified Cisco-compatible product that completed the full inter-operability verification testing, and this means that you can be confident of its performance.
PhoneView is one of the leading Cisco phone remote control solutions that are available these days, and it will provide unique user interface features. This tool comes with an extended set of features for phone management for PC.
You can visit the UnifiedFX official website to find out more about PhoneView and to get it yourself. PhoneView is a client app that installs on Windows PCs. It allows you to visualize all phones, and you can also zoom in and out of phone screens.
With remote phone interaction, you can experience nearly real-time communication and have the ability to see exactly what the user is seeing.
Check out the most important features that come with PhoneView:
- Quick and simple filtering
- Historical logs of interactions with all phones
- Extensive List of Phone Commands
- Allows you to migrate users to extension mobility
- Bulk management of the login state
This guide is part of our Business Software Hub. Do check it out for more ideas on how you can boost your business. For more amazing lists like this one, check out our website’s Software section.
These are some of the best call manager programs that you’ll be able to find on the market these days, and they’re all packed with unique and useful features.
We recommend you head over to their official website and check out more details on these programs.
If you need more help in choosing the call management software, feel free to let us know in the comments below. We will be happy to help!
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