Epson Scan 2 Error E425-B101: How to Quickly Fix it

Updating your scanner driver should help fix this quickly

by Ola-Hassan Bolaji
Ola-Hassan Bolaji
Ola-Hassan Bolaji
Editor
A Computer Engineering graduate, he has spent most of his life reading and writing about computers. He finds joy in simplifying complex topics into simple solutions for PC... read more
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Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • The Epson Scan 2 error E425-B101 can be caused by a disabled Windows service.
  • You can fix this issue for good by resetting Epson Scan 2.
  • Restarting the Windows Image Acquisition service is another effective solution.
Epson Scan 2 error E425-B101
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The Epson Scan 2 error E425-B101 is one of the common issues encountered by users on the otherwise excellent software. This issue occurs when some users want to scan a double-sided document.

To make it even more frustrating, the error E425-B101 can sometimes prevent you from scanning any document until it is solved. Fortunately, the solutions to the problem are not far off, and we will detail them in this guide.

Why am I getting the Epson Scan 2 error E425-B101?

Listed below are some of the potential causes of this error:

  • Disabled service: Some users have found this issue to occur when the Windows Image Acquisition (WIA) service is disabled. Enabling the service should restore normalcy here quickly.
  • Outdated scanner driver: If you are using Epson Scan 2 with a scanner, you can get this error if the driver is not up-to-date. You need to update the driver to the latest version to fix this.
  • Outdated software: You can also get this error message if the scanning software is outdated. The solution is to go to the official website to download the newest version.

How can I fix the Epson Scan 2 error E425-B101?

Try the following troubleshooting steps before proceeding to the solutions in this section:

  • Ensure the scanner is connected directly to your PC and not via a USB adapter.
  • Make sure the scanner is connected to the same network as your PC.
  • Try another USB.
  • Update Epson Scan 2.

Should the issue persist, proceed to the fixes below:

1. Restart the WIA service

  1. Press the Windows key + R, type services.msc, and click the OK button.
    services Epson Scan 2 error E425-B101
  2. Double-click the Windows Image Acquisition service to open its properties.
    windows image
  3. Now, set its Startup type to Automatic and click the Start button.
  4. Finally, click Apply, followed by OK.
    automatic

The WIA service plays an important part in the scanning of documents on your PC. When it is disabled, you are likely to get the error E425-B101 on Epson Scan 2 and face issues with other scanners.

Hence, you need to keep it active at all times.

2. Update the scanner driver

  1. Press the Windows key + X and select the Device Manager option.
    device manager Epson Scan 2 error E425-B101
  2. Double-click the Imaging Devices section and right-click the device under it.
  3. Next, select the Update driver option.
    update driver
  4. Finally, select Search automatically for drivers, install any available updates, and restart your PC.
    search auto

Sometimes, the Epson Scan 2 error E425-B101 can be caused by problems with the scanner connected to it. This usually comes in the form of an outdated or faulty driver issue. So, you need to ensure your scanner driver is up-to-date.

Often, your computer system might not be able to update the generic drivers for your hardware and peripherals correctly. There are vital differences between a generic driver and a manufacturer’s driver. Finding the correct driver versions for every hardware component can become tiresome.That’s why a dependable updater can help you find and update your drivers automatically. We strongly suggest the Outbyte Driver Updater, and here’s how to do it:
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  2. Launch the software and wait for the app to detect all incompatible drivers.
  3. Now, it will show you a list of all outdated drivers to select the ones to Update or Ignore.
    OutByte Driver Updater Scan
  4. Click on Update & Apply Selected to download and install the latest versions.
  5. Restart your PC to ensure the applied changes.
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3. Reset Epson Scan 2

  1. Press the Windows key, type epson, and choose the corresponding option.
  2. Choose the Epson Scan Utility option.
  3. Now, click the Other tab.
    other Epson Scan 2 error E425-B101
  4. Finally, click the Reset button and wait for the process to complete.

If you still can’t fix the Epson Scan 2 error E425-B101 after updating your drivers, you need to reset the software. This will help clear the potential glitches that might be causing the problem.

Aside from the Other tab above, you can also reset the Counter tab.

4. Contact Epson support

If all the solutions above prove abortive in fixing the Epson Scan 2 error E425-B101, you need to contact Epson support. The problem might be beyond your software and require technical support.

There you have everything you need to fix this issue for good. With the information in this guide, you should be able to get the scanning software working perfectly again.

Similarly, if Epson scan is not working at all on Windows 11, check our detailed guide to fix it.

Feel free to let us know the solution that helped you fix this issue in the comments below.

Still experiencing issues?

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